Introduction¶
What tigerdistribute does¶
tigerdistribute manages the distribution side of an insurance business: the producers (agents, agencies, MGAs) who sell your products, the regulatory paperwork that keeps them allowed to sell (licenses, appointments, E&O coverage), the commercial arrangements around them (contracts, commissions, incentives) and the goals you set for them (targets and scorecards).
It deliberately does not administer policies. Policies, quotes and billing live in your Policy Administration System (PAS); tigerdistribute receives production and commission data from the PAS (see Integrations: PAS data & webhooks) and publishes distribution events back out to your other systems through webhooks.
Who this guide is for¶
This guide is a step-by-step manual for the staff of a tenant — the carrier, MGA or agency network that has been set up on the platform. Typical readers:
Distribution / channel managers — recruit producers, build the hierarchy, set targets, run incentive programs.
Licensing & compliance staff — track licenses, E&O and CE, triage compliance alerts, file and confirm appointments.
Onboarding teams — invite producers, review applications, approve or reject them.
Finance / commissions staff — generate commission statements, approve and pay incentive awards.
Key concepts¶
- Tenant
Your organisation’s isolated space on the platform. Every record — producers, licenses, targets, everything — belongs to exactly one tenant, and isolation is enforced at the database level. Users can belong to more than one tenant and switch between them; you only ever see the data of the tenant you are currently working in.
- Producer
Anyone who distributes your products: an individual agent, an agency, a sub-agency, a general agent (GA) or a managing general agent (MGA). Producers are the central record almost everything else attaches to.
- License
A producer’s regulatory license to transact insurance in a jurisdiction, with an expiration date and continuing-education (CE) obligations.
- Appointment
The regulatory filing that authorises a producer to write business for one of your writing companies in a jurisdiction. Appointments are filed, confirmed by the regulator, and can be rejected, renewed or terminated.
- E&O coverage
The producer’s Errors & Omissions insurance. Current E&O is one of the prerequisites for placing business.
- Market access
The combined readiness check: a producer can place a given product in a given jurisdiction only if they are licensed there, appointed there, authorised for the product, have current E&O and are not terminated. All five must be true.
- Distribution hierarchy
The upline/downline tree of producers — for example agents under an agency, agencies under an MGA. The hierarchy drives target roll-ups and commission overrides.
- Target plan
A named set of production goals (targets) for a period — annual, quarterly or monthly. Attainment against targets is computed from ingested production data and rolls up the hierarchy.
- Incentive program & award
A reward scheme (bonus, contest, contingent commission, profit share) and the individual payouts granted under it. Awards move through a controlled pending → approved → paid lifecycle.
- Commission plan
The versioned rate card a producer signs. Statements are verified against the plan’s rates; a signed plan version is locked and its rates can only be changed by cutting a new version.
- Commission statement
A per-producer statement for a period, built from the commission transactions ingested from your PAS and verified against the producer’s commission plan.
- Payability
The continuously derived verdict — active, licensed, E&O current — that tells your PAS whether it is safe to pay a producer. tigerdistribute never moves money; payability is a signal.
- Producer portal
The self-service area where a producer (signed in with a passwordless magic link) sees their own compliance standing, finalized statements, contracts and book of business.
- Bulk job
A mass operation — filing appointments, inviting, terminating, importing a roster — run in two phases: a validation preview, then an explicit commit.
- Compliance alert
An issue raised by the platform’s monitoring — an expiring license, lapsed E&O, missed CE deadline — that your team triages through an acknowledge / escalate / resolve / dismiss workflow.
How the pieces fit together¶
A typical end-to-end flow through the platform looks like this:
An administrator sets up the tenant: users, reference data (jurisdictions, writing companies, lines of authority, products) and settings (Tenant setup & administration).
The onboarding team invites a producer; the applicant’s details become an application which is reviewed and approved — this provisions the producer record, and, when supplied, their first license and E&O coverage (Onboarding producers).
Licensing staff file appointments for the producer and confirm them when the regulator responds (Appointments).
Contracts — including the commission schedule the producer signs — are sent for e-signature (Contracts & e-signature).
The producer is placed in the hierarchy under their upline (Distribution hierarchy) and can be granted portal access to follow their own standing (The producer portal).
Production and commission data flows in from the PAS (Integrations: PAS data & webhooks); managers run performance cycles — goals, rewards and payouts (Performance cycles) — and generate commission statements, verified against the signed plan rates (Commissions: plans, statements, splits & payouts).
Monitoring keeps raising compliance alerts as licenses and E&O approach expiry, the compliance team triages them (Compliance monitoring), and each producer’s payability verdict is kept current for the PAS.
Scorecards rank producers by a weighted composite score (Scorecards & producer tiers).
Anywhere a workflow applies to many producers at once — appointments, invitations, contracts, terminations, roster imports — it can run as a validated bulk job (Bulk operations), and the day-to-day numbers are exportable from the Reports screen (Reports & data exports).